Frequently Asked Questions
Everything you need to know about our wireless audio and video solutions.
Does Hollyland offer international shipping?
Yes, we ship our professional wireless transmission systems and microphones to over 50 countries worldwide. Shipping times vary by location but typically range from 5 to 10 business days.
What is the warranty policy on electronic devices?
All Hollyland hardware products come with a standard 1-year limited warranty covering manufacturing defects. Technical support is available for the lifetime of the product.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I return a product if it doesn't meet my needs?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Are firmware updates free for Hollyland products?
Yes, all firmware updates designed to improve device performance and add new features are available for free download via our official website or the Hollyland mobile app.